FAQs

We accept VISA, MasterCard, American Express, and Discover. Please note that the available payment methods may vary depending on your region. We do not accept cash on delivery.

Your data is handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. Your order details, name, address, and credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Please reach out to our customer support team if you need information on how to avail of our rewards! Please email support@junional.com.

Please cancel your subscription by visiting our cancellation page.

When you purchase any product on our website, you get 21-day complimentary access to Junional Rewards unless you opt-out at checkout. Our rewards membership gives you access to exclusive store discounts and free monthly products for just $16.95 per month! We also donate a portion of all profits to Feed America food bank every month for each active member. If you don’t want to be part of this, just let us know, and we will cancel your account immediately.

You can cancel your order within 24 hours of placing it, provided it hasn’t been shipped out yet. To cancel, please email us at support@junional.com.

To change your order, please contact our support team. If your order has already been shipped, we won’t be able to make any changes, and you’ll need to place a new order.

If your return is approved, we will send you a return label with a tracking number to send the package back to our warehouse.

Once we receive your item, we initiate a refund immediately. It generally takes 5-7 business days for the refund to appear in your bank account.

Junional offers a 30-Day Money-Back Guarantee. If you’re unsatisfied with your purchase and wish to return an item, please contact us within 30 days of receiving your order. Please note that sale or discounted items are final and cannot be returned or refunded. If your refund request is approved, a 25% restocking fee and the shipping cost will be deducted from your refund. For return inquiries, please email support@junional.com.

If your package hasn’t been delivered according to the carrier tracking, please contact our support team for assistance.

Average transit times within the US are 3-5 days. We currently do not offer international shipping. If you haven’t received your order within this time frame, please contact us.

Orders are processed within 24-48 hours. If we’re experiencing a high volume of orders, shipments may be delayed by a few days. If there’s a significant delay in the shipment of your order, we will contact you via email.

All our products are shipped from our warehouses in the US.

Yes, your post-purchase email will include your order tracking number. You can also track the status of your order on our website.

Our product information team is available via email. Please email them at support@junional.com.

We apologize for the inconvenience. You can request to return your jacket by emailing us at support@junional.com.

To ensure you get enough air pressure, make sure the CPAP is securely inserted into your nostrils. The use of vaseline can also help.

To retract the hiking stick, tap the end of the stick against the floor.

For assistance with using our smile veneers, please refer to the instructions provided with the product or contact our support team.

Our coats are battery operated and can be operated with a rechargeable battery.

You may have received the manual version due to a warehouse mistake. You can email us at support@junional.com to request a replacement.

For assistance with setting up your GPS tracking device, please refer to the instructions provided with the product or contact our support team.

If you ordered an item in the wrong size or changed your mind and wish to return it, you will be charged the cost of the return plus a 30% restocking fee. Please review the sizing chart before completing your purchase.

If you receive a defective or incorrect item, please let us know within 7 days of delivery with a photo of the item, and we will issue you a replacement or a full refund.

Our products are primarily made in the USA, with some products made in Asia.